Refund policy
RETURN AND REFUND POLICY
Thank you for shopping with Smart Finds. We want you to be satisfied with your purchase. Please review the following policy before requesting a return or refund.
DAMAGED, DEFECTIVE, WRONG OR MISSING ITEMS
Please inspect your order as soon as you receive it. If your item arrives damaged, defective, incorrect, or if an item is missing from your order, please contact us within 30 days of delivery.
To help us resolve the issue as quickly as possible, please include your order number and clear photos or videos showing the issue. We may request additional information when necessary.
Depending on the circumstances, we may offer a replacement, resend the item, or issue a refund.
CUSTOMER PREFERENCE RETURNS
Returns requested because you changed your mind, ordered the wrong size or color, or no longer want the item are not automatically eligible for a refund.
If you would like to request a return for one of these reasons, please contact us before sending anything back. A return must be approved by Smart Finds in advance, and we will provide return instructions if the item is eligible.
Do not send products to any address without receiving return instructions from us first.
RETURN SHIPPING COSTS
If the item is damaged, defective, incorrect, or missing due to an error in fulfillment, Smart Finds will review the issue and determine the appropriate resolution.
For approved returns due to customer preference, the customer may be responsible for the return shipping costs.
Original shipping charges are generally non-refundable unless the refund is due to an error on our part or another circumstance where a refund is required by applicable law.
REFUNDS
Once your request has been reviewed and approved, any applicable refund will be issued to your original payment method.
Please allow time for your payment provider or financial institution to process and post the refund to your account.
If you have not received an approved refund after a reasonable processing period, please contact us at mirsayludteran1324@gmail.com.
EXCHANGES
We do not guarantee direct exchanges. When an item is approved for replacement or exchange, we will provide instructions based on the specific circumstances and product availability.
NON-RETURNABLE ITEMS
Some products may not be eligible for return because of their nature, including certain personal-care items, hygiene-related products, customized or personalized products, and other items that cannot reasonably be resold.
If you are unsure whether your item qualifies, please contact us before sending it back.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible after placing it.
We cannot guarantee cancellation once an order has been processed, shipped, or fulfilled. If an order can no longer be canceled, you may request a return in accordance with this policy.
CONTACT US
For questions about returns, refunds, or damaged or incorrect orders, please contact us at:
mirsayludteran1324@gmail.com
Please include your order number and a description of the issue so that we can assist you as quickly as possible.
IMPORTANT
Do not return an item without contacting us first and receiving return instructions.
Return addresses may vary depending on the product and fulfillment location. We will provide the appropriate return instructions for an approved return.